You will be prompted the following message if you login during our maintenance period:
"Services are currently not available. Please try again later."
Otherwise, does your PC meet the minimum or recommended requirements to access LTALink?
Click HERE for more information on system requirements
You might also face problems if your account has been suspended, or information between your user account and your Netrust Certificate in your token do not match. Please contact LTALink Helpdesk at 6776 0141 during their operation hours or email to LTALink@ncs.com.sg or fax details of your problem to 6872 3054 for assistance.
| A. | Minimum PC Configurations |
| B. | Recommended PC Configurations |
| C. | Required Software |
- Pentium 4
- 256 MB Memory
- 150 MB of available hard disk space for installation of J2SE Runtime Environment
- Windows Operating System: Wndows XP
- Internet Explorer (IE) version 6.0 Service Pack 3 (SP3)
Click HERE to download the required version of Internet Explorer
- 1 USB Port (for plugging of the Netrust token)
- Display resolution: 800 x 600
- 2 Serial COM ports (applicable for Road Tax Collection Centers who are using LTA payment methods). It is recommended to clearly label these ports to ease installation of the EDC terminals.
- 1 CD-ROM drive (for installation carried out from CD-ROMs)
- Pentium 4, 2.4 GHz & above
- 512 MB memory
- 20 GB harddisk space
- Windows Operating System: Windows XP or Vista
- Internet Explorer version 6.0 and above or Mozilla Firefox 3.5.7 or Safari 4.0.4
Click HERE to download the required version of Internet Explorer
Click HERE to download the required version of Mozilla Firefox
Click HERE to download the required version of Safari
- 2 USB Port (for plugging of the Netrust token)
- Display resolution: 800 x 600
- 2 Serial COM ports (applicable for Road Tax Collection Centers who are using LTA payment methods). It is recommended to clearly label these ports to ease installation of the EDC terminals.
- 1 CD-ROM drive (for installation carried out from CD-ROMs)
- For PC with Electronic Data Capturing (EDC) terminals, J2SE Runtime Environment 5.0 Update 6 (also known as JRE1.5.0_06) is required. Click here to find out if this has been installed in your computer.
- For PC without EDC terminals, J2SE Runtime Environment 6.0 Update 17 is recommended. Click here to find out if this has been installed in your computer.
- Necessary software from the Netrust-issued CD-ROM named "LTALink" to support the Netrust-issued Token, which is a USB token used to authenticate Electronic Service Agents (ESA) when accessing LTALink.
- Adobe Reader version recommendation
If your Internet Explorer is above version 6.0, please use Adobe Reader version 7.0 and above.
Click HERE to download Adobe Reader 7.0 and above.
For Internet Explorer:
- Click "Tools", select "Internet Options".
- Go to "Advanced" tab.
- Scroll down and locate "Java (Sun)", and "Use JRE 1.6.0_17 for <applet>" under it.
If you are unable to find it, it means that you do not have JRE installed on your PC.
If you can find it, please ensure that the checkbox is checked.
- If you have done any changes, please click "OK". If not, Click "Cancel" to close the window.
- Click "Tools", select "Add-ons".
- Go to "Plugins" tab.
- Scroll down and locate "Java(TM) Platform SE 6 U17 6.0.170.4".
If you are unable to find it, it means that you do not have JRE, or the correct JRE version, installed on your PC.
If you can find it, please click on it to ensure that it is Enabled.
- Click "
" to close the window.
- Click "Display a menu of general Safari settings", select "Preference".
- Go to "Advanced" tab, select "Change Settings…".
- Go to "Advanced" tab.
- Scroll down and locate "Java (Sun)", and "Use JRE 1.6.0_17 for <applet>" under it.
If you are unable to find it, it means that you do not have JRE, or the correct JRE version, installed on your PC.
If you can find it, please ensure that the checkbox is checked.
- If you have done any changes, please click "OK". If not, Click "Cancel" to close the window.
/* Used by LTA LTALink Permission to modify thread properties */ permission java.lang.RuntimePermission "modifyThread"; /* Used by LTA LTALink for file uploading */ permission java.io.FilePermission "c:\\vrl\\*", "read"; permission java.io.FilePermission "d:\\vrl\\*", "read"; /* Used by LTA LTALink to enable communication with EDC Terminals */ permission java.lang.RuntimePermission "loadLibrary.ibmcomm"; permission java.io.FilePermission "<<ALL FILES>>","read"; permission java.io.PropertyPermission "javax.comm.properties","read"; permission java.util.PropertyPermission "java.home","read"; |
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Go to 'Control Panel' | |
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Select and open 'Java'. Java Control Panel is displayed. |
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Select 'Java' tab. | |
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Click the top 'View' button. | |
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The 'Java Runtime Settings' window is displayed. | |
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Modify the value n according to instruction in the red box, and Select and copy the following lines in Italics. | |
-Djava.serialComm.diners=COM3 -Djava.serialComm.nets=COM4 |
'"COMn" refers to the communication port to
which the EDC device is connected. Here the
DINERS EDC device is connected to COM3. If it
is connected to COM1, then the line should be
changed to '...diners=COM1'. The same goes
for the NETS EDC device configuration.
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Double-click on the cell below 'Java Runtime Parameters' and paste (Ctrl + v) the content in italics that you copied earlier. Ensure that you choose the correct version of JRE, if there is more than one version installed in your PC as indicated below. | |
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Click 'OK' to apply the effects and return to the previous window. | |
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Click 'OK' to apply the effects. Window closes. Setting of Java Runtime Parameters for EDC Terminals is completed. |
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Below are the steps to identify the COM ports available on the PC. (Alternatively, you may also refer to Annex B of the document "LTALink EDC Installation Guide" available in the CD-ROM " The Complete Guide to Access LTALink" issued by LTA.) |
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| 1. | Go to Control Panel, by clicking Start > Settings > Control Panel. |
| 2. | At Control Panel, double-click "System". |
| 3. | System Properties screen is opened. Click on Device Manager tab. Look for the "Ports (COM & LPT)" category. In the case of the PC's Device Manager shown below, the COM Ports are those prefix with word "COM" such as COM1 and COM2: |
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Please refer to Section 4 of the document "LTALink EDC Installation Guide" available in the CD-ROM "The Complete Guide to Access LTALink" issued by LTA.
You can reset your passphrase at Netrust Pte Ltd if you have forgotten it.
- Insert your Netrust Token into the USB port.
- Go to the One.Motoring portal and invoke the login for LTALink
- At the LTALink login page, click the "Login" button.
- Select your Netrust Certificate when prompted and enter your Passphrase (password) to login.
| Please do the following setup: | |
| For Internet Explorer or Mozilla Firefox: | |
| 1. | Open 'Internet Explorer' or 'Mozilla Firefox'. |
| 2. | Click on the 'File' menu and select 'Page Setup'. |
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| 3. | Ensure that Header and Footer textboxes are empty or "blank". |
| For Internet Explorer | |
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| For Mozilla Firefox | |
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| 4. | Click 'OK' button to close window. |
| 5. | Internet Explorer or Mozilla Firefox is now set up for receipt printing. |
| For Safari: | |
| 1. | Open 'Safari', and hit 'Alt' key on the keyboard, select 'File' and click on 'Print Preview' to view the header and footer of the document (as shown below). |
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| 2. | If the header and footer are NOT empty (as shown above), go to the Safari installation directory on your PC, i.e C:\Program Files\Safari. |
| 3. | Next, go to 'Safari.resources'. |
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| 4. | Inside 'Safari.resources' folder, open the file 'Defaults.plist' with Wordpad and select 'Word Wrap' under 'Format'. |
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| 5. | Scroll down to almost the end of the 'Defaults.plist' file and paste '<key>PrintHeadersAndFooters</key> <false/>' before '</dict> </plist>' (as shown below). Select 'File' and click 'Save'. |
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| 6. | Open 'Safari', and hit 'Alt' key on the keyboard, select 'File' and click on 'Print Preview' to view and ensure that the header and footer of the document are empty (as shown below). |
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| 7. | Click ' ' button to close window. |
| 8. | Safari is now set up for receipt printing. |
| A. | Manual Removal of Certificates |
| B. | Automatic Removal of Certificates |
| Every time a token is inserted into your PC, a token certificate is generated and will be accumulated inside a certificate store on your PC. Over time you may want to clear the certificate store as you do to temporary Internet files. Section A will show you how to manually clear the certificate store. You can also configure an auto deletion of the certificate store, and the steps are elaborated in section B. | |
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| Figure above shows the Client Authentication screen with many certificates. | |
| A. | Manual Removal of Certificates |
| For Internet Explorer or Safari: | |
| 1. | Go to "Start" -> "Settings" -> "Control Panels". |
| 2. | Click "Internet Options" |
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| 3. | Click "Content" tab: |
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| 4. | Click "Certificates". |
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| 5. | The Certificate dialog box will pop up. Make sure you are at "Personal" tab: |
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| 6. | Select the certificate(s) you want to delete, and click "Remove". You can do multiple selections by pressing down Shift or Ctrl button on the keyboard while selecting with mouse. |
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| 7. | The system will prompt you to confirm the deletion. Click "Yes". |
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| 8. | The selected certificate(s) have been deleted from the certificate store. |
| B. | Automatic Removal of Certificates |
| 1. | Save whatever you are doing, as this setup will require you to restart PC. |
| 2. | Please do the following to set automatic clearing of certificate store: |
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Go to Start-> All Programs -> Datakey CIP -> CIP Utilities |
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Click on Options -> Auto Cert Register -> Delete on Removal |
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| 3. | Re-Start PC now. |
| 1. | Select the certificate that you want to use and click "View Certificate". |
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| 2. | The Certificate dialog box will pop up. |
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| 3. | Select "Details" tab and look for "Key Usage: Digital Signature" as this is the correct certificate to use. If you are unable to find "Key Usage: Digital Signature", select another certificate and repeat step 3. |
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| A. | Use client certificate version 2 |
| B. | Load Netrust driver |
| A. | Use client certificate version 2 |
| 1. | Currently, Mozilla Firefox browser only supports client certificate version 2. Therefore to login using Mozilla Firefox browser, you will need to upgrade your certificate to version 2. To upgrade your certificate, please contact Netrust (DID:62121388). |
| B. | Load Netrust driver |
| 1. | After upgrading to client certificate version 2, click on "Tools" from the Menu Bar and select "Options". |
| 2. | Click on "Advanced". |
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| 3. | Under "Advanced" tab, select on "Encryption" tab and click on "Security Devices". |
| 4. | The Devices Manager screen will pop up. Click on "Load" on the Device Manager Screen. |
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| 5. | Click on "Browse". |
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| 6. | Go to "C:\WINDOWS\system32\" and look for a file "dkck201.dll". Select the file and click "Open". |
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| 7. | Click "OK". |
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| 8. | You will see "iKey" on your left panel, click "OK" and close browser. Re-launch your browser for testing. |
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| A. | Configure Java Runtime Environment Security Setting | |
| B. | Configure Browser Security Settings | |
| A. | Configure Java Runtime Environment Security Setting | |
| 1. | Select and copy the texts in the box below. | |
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| 2. | Go to the Java JRE installation directory, i.e. C:\Program Files\Java\jre1.5.0_06\lib\security or C:\Program Files\Java\jre6\lib\security (for jre1.6.0_017). | |
| 3. | Open the file 'java.policy' with a word processor such as Wordpad. | |
| 4. | Scroll down to the end of the 'java.policy' file and click paste before the last curly bracket (as shown below). | |
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Part 1 grants permission to modify thread properties. Part 2> grants permission for applet to check file size during file upload. |
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| 5. | Save and close the java.policy file. | |
| B. | Configure Browser Security Settings | |
| For Internet Explorer 8: | ||
| 1. | Open the Internet Explorer 8. | |
| 2. | Click on "Tools" and select "Internet Options". | |
| 3. | Select "Security" tab. | |
| 4. | Select "Trusted sites" and click on the "Sites" button. | |
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| 5. | A new dialog box named "Trusted Sites" will be opened. | |
| 6. | Under the text box for "Add this website to the zone", enter "https://vrl.lta.gov.sg" or "https://ltalink.vrl-elink.lta.gov.sg" (if you are accessing the website through Meg@Pop). | |
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| 7. | Click on "Add" button to add the entered website to the list. | |
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| 8. | Click on "Close" button. | |
| For Mozilla Firefox: | ||
| 1. | Start the Mozilla Firefox browser (ensure that only 1 Mozilla Firefox browser is started), at the URL input. | |
| 2. | Type "about:config" and press the keyboard "Enter" key. | |
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| 3. | Click on the "I'll be careful, I promise!" button. | |
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| 4. | A list of configuration settings will be shown in the browser. | |
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| 5. | At the "Filter" input box, type "signed.applets.codebase_principal_support". | |
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| 6. | Double click on the listed "signed.applets.codebase_principal_support" to toggle the value to true. | |
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| 7. |
Close the browser. (Note: When submitting the web page where user is uploading a file, a warning dialog box may be displayed. |
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| Click on the "Allow" button to proceed. Optionally, check the "Remember this decision" checkbox so that the warning dialog box will not be shown the next time. ) | ||
| For Safari: | ||
| Currently, you are unable to upload files using Safari. If you need to upload files, please use either Internet Explorer or Mozilla Firefox. | ||
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| If you encounter the below issue upon downloading report in CSV format using IE, you may wish to check or update your browser setting by following Step 1-4 below. | ||
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| Step 1: Go to "Tools >> Internet Options" of the browser | ||
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| Step 2: Select "Security" Tab, "Internet" and then "Custom Level" | ||
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| Step 3: Sroll down to look for "Downloads >> Automatic prompting for file downloads" to check that the radio buttion for "Enable" is selected. If it is "Disable", please update the radio button to "Enable" | ||
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| Step 4: Please login to LTALink system to download report in CSV format. | ||
| 1. | Open "Internet Explorer". |
| 2. | Click on "Tools" menu and select "Compatibility View Settings". If the Tools menu is not displayed, press ALT to display the "Tools" menu. |
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| 3. | Click to select the "Display all websites in Compatibility View" check box. |
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| 4. | Click "Close". |
| 5. | Restart the browser. |