Are you trying to login during our maintenance period? Please refer to the announcement box message for our maintenance schedule.
You will be prompted the following message if you login during our maintenance period:
"Services are currently not available. Please try again later."
Otherwise, does your PC meet the minimum or recommended requirements to access e-Services@ONE.MOTORING?
Click HERE for more information on system requirements
For optimal access, please ensure the computer you are using to access e-Services@ONE.MOTORING meets the recommended PC configuration as follows :
Pentium 4, 2.4 GHz & above
512 MB memory
20 GB hard disk space
Windows Operating System: Windows XP or Vista
Internet Explorer version 6.0 and above or Mozilla Firefox 3.5.7 or Safari 4.0.4 Click HERE to download the required version of Internet Explorer Click HERE to download the required version of Mozilla Firefox Click HERE to download the required version of Safari
Your User ID is your SingPass ID (e.g. S7123456A or F7123456A).
ii.
Business / Company / Foreign Company / Limited Liability Partnerships / Government / Statutory Board / Professionals / Clubs / Associations / Organisations
Your User ID is your CorpPass ID.
iii.
Special Owner ID (Any organizations without UEN)
Your User ID will be the Special Owner ID (e.g. C123456A or V123456A) that has been assigned to you / your agency previously by LTA.
b.
Heavy Vehicle Park Operator
Your User ID is HV<UEN or Owner ID>. E.g. HV50001234A or HV198812345A or HVT08GB1234A. For Operators do not have an UEN, your User ID is HV<C123456A> or HV<V123456A> depending on your agency type.
c.
External Agencies
Your User ID will be sent to the designated registered address of the Agency upon approval of your user account application
You can login using your SingPass 2FA. You can apply for your SingPass 2FA via https://www.singpass.gov.sg. If you are ineligible for SingPass or do not have a FIN, you will not be able to login to LTA's e-Services@ONE.MOTORING.
You can login using your CorpPass 2FA. If you do not have a CorpPass, you can request for it at https://www.corppass.gov.sg.
For heavy vehicle park operators,
You should have received your password within 5 working days after your application for HVP Licence. If you have not, please call our customer service officers (1800 2255 582) immediately for a reset of your password. The new password will be sent to the registered address in a sealed envelope in a few days' time.
For external agencies,
You should have received your password within 5 working days after your user account application has been approved. The new password will be sent to the registered address of your Agency in a sealed envelope in a few days' time.
To reset your password, please contact our customer service officers (Tel: 1800 2255 582) who will route your call to the relevant officer to assist you to reset your password. You will receive your new system-generated password at your registered address in a few days' time. Alternatively, you can visit our office at 10 Sin Ming Drive Singapore 575701 to reset your password instantly. For SingPass users, you can reset your existing SingPass at our VTL Office or any other SingPass reset counters at CPF branches or Community Clubs island-wide.
For Singaporean / Permanent Residents / Foreigners (FIN holders),
Click on "Login to LTA Services using SingPass" on the ONE.MOTORING homepage and enter your SingPass ID and Password.
For Firms / Organisations using CorpPass,
Click on "Login to LTA Services using CorpPass" on the ONE.MOTORING homepage and enter your UEN/Entity ID, CorpPass ID and Password and click on "Login".
For others using LTA-issued User ID,
Click on "Login to LTA Services" on the ONE.MOTORING homepage and enter your LTA-issued user ID and password in the input boxes provided and click on "Login".
For Singaporean / Permanent Residents / Foreigners / Firms / Organisations using SingPass 2FA or CorpPass 2FA,
You might not have owned any asset with LTA. You can only login if you own an asset with LTA.
Otherwise, you may be accessing the wrong link to login. Please refer to Qn5 for the correct link to login.
For others using LTA-issued User ID,
Please re-enter your LTA-issued User ID and Password to try again (password is case-sensitive).
Please contact our customer service officers at Tel: 1800 -2255 -582 to request for reactivation of your account as you have likely exceeded the maximum number of retries of the password for your account.
If you are using a pop-up blocker, you must add the following address (or URLs) to your list of allowed sites. Failing to do so will result in the relevant payment transaction pages not being displayed and hence your transaction request cannot be processed.
To access the Pop-Up Blocker Settings:
For Internet Explorer:
1. Start up the IE Browser.
2. Click on "Tools", select "Pop-up Blocker".
3. Click on "Pop-up Blocker Settings".
4. Enter each site listed below (one at a time) in the entry for Address of Web Site to allow and click on Add button. Continue doing so until the eNETS and the relevant bank sites are displayed in the Allowed Sites box.
a. www.enets.sg (for eNETS Debit); and
b. dbsd2pay.dbs.com (for DBS/POSB Account holders); or
c. uniservices1.uobgroup.com (for UOB Account holders); or
d. www.citibank.com.sg (for Citibank Account holders); or
e. www.ocbc.com (for OCBC Account holders); or
f. www.fairpriceplus.com (for FairPrice Plus Account holders).
5. Click "Close" to exit the dialog box.
For Mozilla Firefox:
1. Click on "Tools" from the Menu Bar and select "Options".
2. Select the "Content" option.
3. Tick the "Block pop-up windows" check box.
4. To the right of Block pop-up windows, click the "Exceptions" button. A dialog box will appear that shows all sites that are allowed to show pop-ups.
5. Enter each site listed below (one at a time) in the entry for Address of Web Site to allow and click on "Allow" button. Continue doing so until the eNETS and the relevant bank sites are displayed in the Allowed Sites box.
a. www.enets.sg (for eNETS Debit); and
b. dbsd2pay.dbs.com (for DBS/POSB Account holders); or
c. uniservices1.uobgroup.com (for UOB Account holders); or
d. www.citibank.com.sg (for Citibank Account holders); or
e. www.ocbc.com (for OCBC Account holders); or
f. www.fairpriceplus.com (for FairPrice Plus Account holders).
6. Click "Close" to exit the Allowed Sites dialog box.
7. Click "OK" to exit the Options dialog box.
For Safari:
1. Click on "Action" menu (The Action menu is near the upper-right corner of the Safari window and looks like a gear).
If you encounter the below issue upon downloading report in CSV format using IE, you may wish to check or update your browser setting by following Step 1-4 below.
Step 1: Go to "Tools >> Internet Options" of the browser
Step 2: Select "Security" Tab, "Internet" and then "Custom Level"
Step 3: Sroll down to look for "Downloads >> Automatic prompting for file downloads" to check that the radio buttion for "Enable" is selected. If it is "Disable", please update the radio button to "Enable"
Step 4: Please login to LTALink system to download report in CSV format.
Click HERE to download the required version of Internet Explorer
